General Questions

Handmade clothes last longer, use natural materials, and are made with love and care.

Yes! They are stronger, more unique, and made from real wood without harmful chemicals.

Yes, but these tiny imperfections make them special and show they were made by a real person.

Yes! You can choose fabrics, styles, and even request special carvings on wooden products.

Sometimes, but they last longer and are worth the price because they are made with skill and care.

Yes! It uses less waste, natural dyes, and sustainable fabrics, making it eco-friendly.

Shipping

Shipping time depends on the product and is shown on each product page. Generally, delivery takes 4 to 8 days worldwide.

No, we do not impose any hidden or extra charges.

All prices displayed are inclusive of tax, packing and shipping to your destination.

As Soon as the order is placed, we start the work as soon as possible. Before the Product reaches to customer, Several Steps or Process have to be completed, Which are:-

  • Re-Check for Any Possible Defects.
  • Re-Finish
  • Packing
  • Drop Test (For Fragile Products)
  • Product Pick up is Scheduled (by us)
  • Product is Picked up & Shipped
  • Product is Delivered

The Events/ Situation/ Circumstances which are Responsible for the delay:-

  • In Rainy Season or High Humidity Climate, finishing is not possible & In some cases Manufacturing is Halted till Appropriate Environment is not there. Being a Natural Product, the wood is Subjected to Climatic Changes. Wood May React & we may not get the desired End-Product, if we rush the Production.
  • Regarding Shipping, Events like Roadblock, Traffic Jam, Diversion, Human-Error, Natural Disaster i.e Floods/ Earthquake & Etc.

We collaborate with professional courier companies that have decades of experience in their respective fields.

They implement various checks, methods and advanced technologies to update tracking information in real-time. In rare cases where an error or issue occurs, it can usually be resolved quickly through direct communication.

To request a change of address. Please contact us via email using your registered email ID and provide the following details:

  • Order number
  • Old address
  • New address
  • Product name

Please note that changing the delivery address may incur additional charges, which must be paid before the product is delivered.

Important: We may contact you to verify the authenticity of the request using the contact information provided when the order was placed.

Please take clear pictures or a video of the product and contact us via email to initiate a replacement.

Additionally, we will require photos of the outer packaging to help determine the cause of the damage.

Please contact us

Refund & Cancellation

Once an order is placed, the production process begins immediately.

This includes the procurement of raw materials, labor, polishing, supervision, rent, electricity and other expenses. For this reason, the sooner you inform us of any changes or cancellations, the better it is for both parties.

We offer 24 Hour Cancellation with No Question Asked!

Yes but certain charges may be deducted based on the production stage of the product.

We strongly encourage you to notify us as soon as possible for a smoother process. Please note, no refunds will be processed for custom orders or products with any type of customization.

We can also share product photos before dispatching for your approval.

We offer 24 Hour Cancellation with No Question Asked!