Classical Tree — Terms of Service

Last updated: 11 October 2026

Overview

Welcome to Classical Tree. Classical Tree is operated by Parshwa Art and Craft Private Limited, based in Jodhpur, Rajasthan, India. In these Terms, “Classical Tree”, “we”, “us” and “our” refer to this business operating the Classical Tree store.

We operate this website and store, including the related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify.

These Terms of Service (“Terms”), together with our [Return, Refund & Cancellation Policy](/policies/refund-policy) and any order-specific conditions expressly agreed with you, explain the conditions under which you may use the Services and purchase from us. Our [Privacy Policy](/policies/privacy-policy) explains how personal information is handled.

By using the Services or placing an order, you agree to these Terms. Where you order on behalf of a business, you confirm that you are authorised to bind that business.

Nothing in these Terms, including any disclaimer, release or limitation, excludes or limits rights or remedies that cannot lawfully be excluded. If a provision conflicts with mandatory consumer law applicable to your purchase, that law prevails.

Section 1 — Access and account

You must be of legal age to enter into a binding purchase contract in your place of residence. Minors may browse the Services under the supervision of a parent or legal guardian; purchases must be made by an adult authorised to enter into the contract.

You agree to provide accurate, current and complete account, billing, payment and delivery information. You must have the necessary authority to supply this information and use the selected payment method.

You are responsible for protecting your account credentials and notifying us promptly if you suspect unauthorised use. You may not sell, transfer or license your account to another person without our consent. This does not make you responsible for unauthorised activity caused by our failure to meet our legal obligations.

Section 2 — Our products

Our range includes furniture and handcrafted home products. Depending on the listing, items may be available from stock, made to order or customised to agreed specifications. Materials, dimensions, finishes and relevant assembly requirements are stated in the product listing or written quotation.

We aim to describe and represent products accurately. Natural wood grain, knots, colour and handcrafted details can vary between pieces. Screen settings and lighting may also affect how colours appear. Such variations must remain consistent with the description and specifications agreed for your order; they do not excuse defects or a materially different product.

Please check dimensions and consider the space, doorways, stairways and access route before purchasing. Any material dimensional tolerance or proposed change to an agreed specification must be disclosed and agreed before it applies to your order.

For customised orders, the agreed dimensions, materials, finish and other specifications will be recorded in writing. Please review those details before confirming them. A product is not automatically treated as legally exempt from cancellation rights merely because it is manufactured after an order is placed.

We may update listings, discontinue products or restrict availability for future orders. These changes do not automatically alter an order we have already accepted.

Section 3 — Orders, cancellations and business purchases

Placing an order constitutes an offer to purchase. An order is accepted when we send confirmation that we have accepted it. Payment must be received or an agreed payment arrangement confirmed before we accept the order.

We may decline an order for reasonable grounds, including suspected fraud, product unavailability, an obvious pricing error or an inability to deliver to the requested destination. If we decline or cancel an order after receiving payment, we will notify you and promptly refund amounts paid for the cancelled items and any related charges that are refundable under applicable law.

You may cancel an order within 24 hours of placing it by emailing sales@classicaltree.com with your order number. Orders cancelled within that period qualify for a full refund under our Return, Refund & Cancellation Policy. After 24 hours, voluntary cancellation may be unavailable, particularly where production or customisation has begun. Statutory cancellation and refund rights remain unaffected.

Returns, exchanges, damaged or incorrect goods and refunds are governed by our [Return, Refund & Cancellation Policy](/policies/refund-policy). Where applicable, this includes EU and UK cancellation rights for qualifying purchases.

We accept enquiries and orders for personal use, business use, wholesale, resale and export, subject to applicable law and any agreed trade conditions. A separate written quotation or agreement may specify quantities, customisation, payment milestones, packing, delivery terms and the applicable Incoterm. Those specific conditions take precedence over general terms on the same subject, but cannot remove mandatory consumer rights where the purchase legally qualifies as a consumer purchase.

Where a deposit or staged payment arrangement is agreed, the payment amounts and due dates will be set out in the quotation, invoice or order confirmation. The balance is payable before dispatch unless another payment milestone has been expressly agreed in writing. Statutory refund rights are not removed by describing a payment as a deposit or advance.

Section 4 — Prices, currency and billing

The applicable price and order total will be shown before you confirm payment and recorded in the order confirmation, subject to the handling of errors described in Section 12. Later price changes do not automatically alter an accepted order.

Our international retail prices include standard shipping, applicable taxes and import duties for the delivery destination confirmed at checkout. Optional services or upgraded delivery, if offered, will be separately identified and require your agreement before payment. Where a business or bulk order is supplied under a separate quotation, the quotation will state the price basis, Incoterm and which transport, tax and duty charges are included.

Please select the correct delivery country and address. A requested change of destination after ordering may require a revised quotation and your agreement to any additional charges before we make the change.

Displayed currencies may differ from the currency actually charged. The payment currency will be shown at checkout before you complete the transaction. Your bank or payment provider may apply its own currency conversion or international transaction fees; these are not charges imposed by Classical Tree.

Promotions may have additional conditions disclosed with the offer. Such conditions apply to the relevant promotion without limiting statutory rights.

You agree to provide valid payment information and to pay the agreed order total. You confirm that you are authorised to use the selected payment method. We may request reasonable verification to prevent fraud, without requesting unnecessary sensitive information.

Section 5 — Shipping and delivery

Available destinations, dispatch times and delivery information will be communicated before purchase or included in the agreed quotation. Made-to-order and customised products may have longer production lead times, which will be disclosed before you commit to the order.

Delivery estimates can be affected by carrier operations, customs processing or other events. This does not remove our obligations concerning an agreed shipment or delivery deadline. If we cannot ship within the agreed timeframe, we will notify you, provide a revised timeframe where available and seek your agreement to the delay. You may cancel affected unshipped items and receive a full refund instead of accepting the delay. We will also honour any additional cancellation or refund rights required by law.

If we cannot fulfil an order, we will cancel the affected order and refund all amounts paid for it.

For consumer deliveries arranged by us, the risk of loss or damage remains with us until you or your nominated recipient, other than the carrier, takes physical possession. A different rule may apply where you independently commission a carrier that we did not offer, as permitted by law. Business orders may have a different transfer of risk under their expressly agreed Incoterm or contract.

Unless specifically included in your order or quotation, delivery does not include home assembly, installation, removal of existing furniture or other additional services. The delivery scope and any assembly requirements will be stated before purchase.

Please provide an accessible, accurate delivery address and contact number. If a delivery problem is caused by inaccurate information you supplied, we may ask you to cover reasonable, disclosed and legally recoverable additional delivery costs. This does not apply to an error caused by us or our delivery provider.

Please inspect the goods on delivery and report damage, defects or incorrect items as soon as possible under our Return, Refund & Cancellation Policy. A requested reporting timeframe or request for photographs does not remove statutory rights.

Section 6 — Intellectual property

Website text, photographs, graphics, logos, videos, designs and other materials are owned by Classical Tree, its operator or the relevant rights holders, unless otherwise stated. They are protected by applicable intellectual property laws.

You may use the Services to obtain information and make lawful personal or business purchases. You may retain order records and reasonable copies for your own purchasing or administrative purposes. You must not copy, publish, modify, sell or commercially reuse our branding, photographs or other protected materials without written permission or another lawful basis.

Any permission to use images, product information or branding for resale, distribution or white-label arrangements must be agreed separately. Purchasing a product does not by itself grant a licence to our website content, branding or protected designs.

Shopify’s names and marks belong to Shopify. Other third-party names and marks belong to their respective owners. All rights not expressly granted are reserved.

Section 7 — Optional tools

We may make optional third-party tools available through the Services. Their providers may impose separate terms, which you should review before choosing to use them.

Where legally permitted, optional tools are provided as available and without additional warranties from us concerning functions we do not control. This does not exclude responsibility that applicable law places on us or responsibility for our own representations and conduct.

Any optional paid feature will be identified before you agree to pay for it. New features may be subject to these Terms and any additional conditions clearly disclosed when introduced.

Section 8 — Third-party links

The Services may contain links to external websites or third-party content. Such links do not automatically constitute an endorsement. We do not control external websites and cannot guarantee their content, availability or privacy practices.

If you enter a separate transaction with a third party, review that provider’s terms and privacy policy. Questions about that separate transaction should normally be directed to the provider. This does not transfer responsibility for a purchase made directly from Classical Tree or exclude any responsibility we have under applicable law.

Section 9 — Relationship with Shopify

Classical Tree is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Classical Tree. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Classical Tree, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Classical Tree.

Section 10 — Privacy policy

Our collection and use of personal information are explained in our [Privacy Policy](/policies/privacy-policy). Please read it before submitting personal information.

Because our store is hosted by Shopify, Shopify processes information relating to your access to and use of the Services to support the operation of the store. Depending on the Shopify services you use and the processing involved, Shopify may also handle information under its own Consumer Privacy Policy.

Information may be handled by Shopify, payment providers, delivery providers and other relevant service providers, including providers in other countries, as explained in the applicable privacy notices. Where consent is required by law, it will be requested separately; using the Services alone is not treated as consent to every form of processing.

Section 11 — Feedback and reviews

You may submit honest reviews, suggestions or other feedback. You retain ownership of content you create. For feedback you submit for public display, you grant us a non-exclusive, worldwide, royalty-free licence to reproduce, display and use that content in connection with the Services and their promotion, subject to applicable privacy and other legal rights.

Private order correspondence and photographs supplied to resolve an issue are not automatically licensed for public marketing use. Separate permission will be obtained where required.

You must have the necessary rights to any content you submit. Reviews must reflect genuine experiences, and any payment, incentive or relevant business relationship must be disclosed where required. You must not impersonate another person, submit fraudulent reviews or upload content that unlawfully infringes another person’s rights.

We may moderate unlawful, abusive, fraudulent, irrelevant or infringing content in accordance with applicable law. We do not prohibit honest criticism or require customers to waive their right to post lawful reviews. We are not obliged to pay for unsolicited suggestions or to respond to every submission.

Section 12 — Errors, inaccuracies and omissions

We may correct errors in descriptions, prices, availability, promotions, shipping information or other website content. Corrections generally apply to future purchases.

If a material error affects an order you have placed, we will contact you, explain the issue and seek your agreement to any proposed change. We will not impose a higher price or a materially different specification on an accepted order without your agreement. Where we cannot fulfil the order on the agreed terms and are legally entitled to cancel it, we will notify you and provide the required refund.

Nothing in this section permits us to ignore a binding obligation or a remedy required by applicable law.

Section 13 — Prohibited uses

You may use the Services only for lawful purposes. You must not:

• Engage in fraud, impersonation or other unlawful activity.
• Infringe intellectual property, privacy or other legal rights.
• Harass, threaten or unlawfully abuse other users, staff or any other person.
• Submit knowingly false information or unauthorised payment details.
• Distribute spam, malicious code, viruses or content intended to disrupt the Services.
• Obtain or disclose another person’s information without a lawful basis.
• Bypass security controls or gain unauthorised access to accounts or systems.
• Conduct unauthorised bulk scraping, extraction or commercial exploitation of protected content.
• Use automation in a way that breaches Section 14, disrupts the Services or bypasses access restrictions.

These restrictions do not prohibit lawful reviews, ordinary authorised use of the store or access permitted by applicable law. We may take proportionate action to prevent misuse, including restricting access or suspending an account.

Section 14 — Agents and automated access

An “Agent” is software or a service that takes autonomous or semi-autonomous action on behalf of a person or business when accessing or interacting with the Services.

Agent access is permitted only subject to this section, any applicable access restrictions and our right to request that an Agent stop accessing the Services. The user deploying an Agent remains responsible for ensuring it acts within the user’s authority, including authority to place an order or make a payment.

Agents must identify themselves accurately and must not conceal their automated nature. Where HTTP or HTTPS requests include a user-agent identifier, the identifier must disclose the Agent’s name using the form Agent/[agent name].

Agents must answer truthfully when asked whether an interaction is automated. They must not circumvent CAPTCHAs, security controls, access limits or measures intended to distinguish automated activity from human activity. We may impose reasonable technical restrictions or stop Agent access to protect the Services.

Agent access does not grant permission to copy protected materials, collect personal information unlawfully or bind another person without authority.

Section 15 — Termination

You may stop using the Services at any time. Closing an account does not by itself cancel an outstanding order; cancellation is governed by the applicable order terms, our refund policy and the law.

We may suspend or terminate access where reasonably necessary to address a material breach, fraud, unlawful activity or a security risk. We will provide notice where reasonable and required by law, although urgent protective action may be taken without prior notice.

Termination does not remove rights arising from accepted orders, permit us to retain a refund that is due or extinguish amounts lawfully payable for goods supplied. Provisions that by their nature need to continue, including intellectual property, privacy, outstanding payment obligations and applicable dispute provisions, remain effective after termination.

Section 16 — Warranties and service availability

We aim to keep the Services available, accurate and secure, but cannot guarantee uninterrupted operation or that every technical error will be prevented. To the extent permitted by law, website functionality and optional informational resources are provided as available, without additional guarantees beyond those expressly stated or required by law.

Furniture and other products must meet the description, agreed specifications and standards required by applicable law. Any express warranty is additional to statutory rights and does not replace them.

Where applicable EU consumer law provides a legal guarantee for goods, that guarantee remains available, including the minimum two-year protection and any longer protection provided by relevant national law. Other applicable consumer protections, including those in the UK, United States and India, are not excluded by these Terms.

Section 17 — Limitation of liability

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, breach of a non-excludable statutory obligation or any other liability that cannot legally be excluded or limited. The same protection applies to rights that cannot lawfully be waived in relation to Shopify or another provider.

For consumer purchases, our responsibility for loss, damage, defective goods and other claims is determined by applicable law. We do not exclude legally recoverable direct losses arising from our breach or make consumers waive remedies for faulty or misdescribed products.

For business purchases only, and to the extent permitted by applicable law and any separate written agreement, we are not liable for indirect or consequential business losses such as lost profits, business interruption or lost business opportunities. Subject to the exclusions from limitation stated above, our aggregate liability relating to an affected business order is limited to the amount paid or payable for that order. This limit does not reduce a refund that is legally due.

Section 18 — Indemnification for business users

For business users only, and to the extent permitted by law, you agree to compensate Classical Tree and relevant service providers for reasonable losses and third-party claims directly caused by your fraud, wilful misconduct, unlawful use of the Services or infringement of another party’s rights through content you supply.

This obligation does not cover loss caused by our own breach, negligence or unlawful conduct, and does not apply merely because you make a legitimate complaint or use a statutory remedy.

We will give reasonable notice of a relevant claim and an opportunity to participate in its defence. You will not be required to accept a settlement imposing obligations on you without your consent, and any claimed legal costs must be reasonable and legally recoverable.

Section 19 — Severability

If a provision is unlawful or unenforceable, it will not be applied to the extent it is invalid. The remaining provisions continue where they can lawfully and reasonably operate without the invalid provision. Mandatory consumer protections continue to apply.

Section 20 — Waiver and entire agreement

A failure or delay in enforcing a right is not automatically a waiver of that right. Any waiver must be clear and applies only to the relevant circumstances.

These Terms, the policies incorporated into them and any order-specific conditions expressly agreed in writing form the agreement concerning the relevant Services or purchase. This does not exclude information or representations that applicable law makes binding, liability for fraud or any statutory consumer right.

These Terms will be interpreted in accordance with applicable law, including any requirement to resolve ambiguity in favour of a consumer.

Section 21 — Assignment

You may transfer rights or obligations under an order where applicable law permits or with our written agreement. Account credentials remain subject to Section 1.

We may transfer our business or contractual rights and obligations where legally permitted, provided the transfer does not reduce your mandatory rights or unfairly affect an accepted order. We will notify you where required and ensure that any permitted transfer preserves our obligations to you or transfers them lawfully.

Section 22 — Governing law and disputes

These Terms and our contracts are governed by the laws of India, subject to mandatory protections that apply to consumers in their country of residence or to the transaction under applicable law. Choosing Indian law does not deprive you of protections that cannot lawfully be excluded by that choice.

For business-to-business disputes, courts of competent jurisdiction in Jodhpur, Rajasthan, India will have jurisdiction where legally permitted, unless a separate written agreement provides otherwise.

For consumers, this section does not restrict the right to use a court, consumer authority, tribunal or other dispute process available under mandatory applicable law, including any right to bring proceedings in your country of residence.

Please first contact sales@classicaltree.com with your order number and details of the issue so we can attempt to resolve it. Contacting us first is encouraged but is not a condition that removes a statutory remedy or prevents a lawful complaint.

Section 23 — Headings

Headings are provided for ease of reference and do not change the meaning or scope of these Terms.

Section 24 — Changes to these Terms

The current version of these Terms will be available on this page with its update date. We may revise the Terms to reflect changes to the Services, business practices or applicable law, and will give notice of material changes where required.

Updated Terms apply to future use and future orders from their stated effective date. They do not retroactively remove rights or change the agreed conditions of an accepted order without your agreement or another lawful basis. An accepted order remains subject to the Terms applicable to it, together with mandatory legal requirements.

Section 25 — Contact information

Questions about these Terms, orders or consumer complaints may be sent to sales@classicaltree.com.

Trading name: Classical Tree
Business operator: Parshwa Art and Craft Private Limited
Email: sales@classicaltree.com
Business address: Plot No. 09, Yojna No. 01, Khasra No. 747/01, Udhyog Nagar, Industrial Area, Jodhpur, Rajasthan 342005, India