Politique de remboursement

Classical Tree — Return, Refund & Cancellation Policy

At Classical Tree, we carefully craft, finish and package our furniture. Please review this policy before placing your order.

1. Order cancellations

You may cancel your order within 24 hours of placing it by emailing sales@classicaltree.com with your order number. Orders cancelled within this period qualify for a full refund.

After 24 hours, we do not normally accept voluntary cancellations, particularly where production or customisation has begun. This restriction does not affect cancellation or refund rights provided by applicable law.

2. Returns and exchanges

We do not offer voluntary returns or exchanges because of a change of mind, incorrect size selection, personal preference or the product not fitting your space. Please check the dimensions, materials, finish and access requirements before ordering.

This restriction applies only where legally permitted. Exceptions for damaged, defective or incorrectly supplied items, and applicable consumer cancellation rights, are explained below.

3. Damaged, defective or incorrect products

Please inspect your order upon delivery. If an item arrives damaged, defective or different from what you ordered, contact us as soon as possible, preferably within 72 hours, with:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging.

An unpacking video can help us investigate but is not mandatory. Please retain the packaging where possible.

The suggested reporting period helps us resolve delivery issues promptly; it does not limit your statutory rights.

We will arrange an appropriate repair, replacement, partial refund or full refund, according to the circumstances and applicable consumer rights. We will cover necessary return shipping for confirmed faulty, damaged or incorrectly supplied goods.

4. Natural wood and handcrafted variations

Natural differences in wood grain, knots and colour, together with minor handcrafted variations consistent with the product description, are part of the character of our furniture.

These characteristics do not excuse structural defects or material differences from the description or specifications agreed at purchase.

5. Unfulfilled or delayed orders

If we cannot fulfil your order, we will cancel it and refund all amounts paid for the affected order.

If we cannot ship within the timeframe agreed at purchase, we will notify you, provide a revised timeframe where available and request your agreement to the delay. You may cancel the affected unshipped items and receive a full refund instead of accepting the delay.

6. EU and UK consumer cancellation rights

Where EU or UK consumer law applies, you may cancel an eligible online purchase without giving a reason by notifying us within 14 days of receiving the goods. You must then return the goods within 14 days of notifying us.

This right generally does not apply to goods made to your individual specifications or clearly personalised. Simply producing a standard catalogue item after an order is placed does not automatically make it exempt.

For eligible change-of-mind returns, you are responsible for return shipping costs where these have been disclosed before purchase. For bulky furniture, any legally required estimate of return costs will be provided before purchase.

Refunds include the applicable standard outbound delivery charge. Additional charges for a premium delivery option need not be refunded. We may make a legally permitted deduction for loss of value caused by handling beyond what is necessary to inspect the goods.

We will refund eligible withdrawals within 14 calendar days of your cancellation notice, but may withhold the refund until we receive the goods or evidence of their return, whichever occurs first, where permitted by law.

7. Refund processing

Refunds are issued to the original payment method. Cancellation refunds will be initiated within 7 business days of cancellation, or sooner where required by law. Other refunds will be processed within the applicable legal deadline.

Your bank or payment provider may take additional time to display the credit.

Please contact us before returning furniture so we can provide the return address and suitable shipping instructions.

8. Contact

For cancellations, returns or refund assistance, email sales@classicaltree.com with your order number.

Nothing in this policy excludes or limits your statutory consumer rights.