Frequently asked questions

What is Classical Tree?

Classical Tree is a furniture and home decor brand based in Jodhpur, India, operated by Parshwa Art & Craft Private Limited. We bring Indian craftsmanship to international homes through wooden furniture, carved designs and distinctive home accessories.
Where is your furniture made?

Our furniture is made in India, with our work rooted in the craft traditions of Jodhpur. The collection includes carved furniture, woven details and practical pieces for everyday living. Please refer to each product listing for its materials, construction and finish.
What materials do you use?

Materials vary by product. Our collection includes solid wood, engineered wood and metal, with cane, upholstery or other details on selected pieces. Check the product description and specification table for your chosen design. Contact us before ordering if you require a particular wood species or construction.
What does solid wood mean in a product description?

Solid wood means natural timber rather than an engineered wood board. A product may use different materials for components such as drawer interiors, back panels or upholstery supports. Read the complete specification alongside the primary material, or contact us if you need clarification about a particular component.
Will my furniture look exactly like the photographs?

Natural grain, knots and variations in colour make every wooden piece slightly different. Hand carving and hand-applied finishes may also vary between pieces. Photographs represent the design and overall finish, while lighting and screen settings can affect the colour you see. Please discuss any specific colour-matching requirements with us before ordering.
Is your furniture ready to ship or made to order?

Many of our furniture pieces are made to order. Preparation time depends on the design, finish, quantity and custom requirements. Refer to the estimated timing shown at checkout or in your written quotation. If you need your order for a particular date, contact us before purchasing.
Can I customise the size, finish or design?

Yes, you can enquire about custom dimensions, finishes and design changes. Email sales@classicaltree.com with the product link, required measurements, reference images and delivery postcode. We will confirm feasibility, pricing and the expected timeline before you place your order.
Can you match my existing furniture?

Send us clear photographs taken in natural light, along with measurements and details of the finish you would like to match. We can discuss suitable options and whether additional photographs or a finish sample are available. An exact grain or colour match cannot be guaranteed because natural timber and existing finishes vary.
Where can I find product dimensions?

Measurements are provided in the product description or specification table. Check the measurement units and the size option you have selected. For furniture sets, review the dimensions of each component separately. Contact us if you need internal storage measurements, seat height, leg clearance or another measurement that is not listed.
How do I check whether furniture will fit in my home?

Measure the intended position and the complete delivery route, including doorways, corridors, staircase turns and lifts. Allow room for opening drawers and doors, moving chairs and using the piece comfortably. If access is restricted, ask us about packed dimensions and removable components before ordering.
What is included with a furniture set?

The product description and selected option specify the items and quantities included. Check whether you are purchasing a complete set or an individual piece. Mattresses, tableware, decorative accessories and other styling props are included only when expressly stated in the listing. Contact us if anything shown in a photograph is unclear.
Do you deliver internationally?

Yes, Classical Tree serves international customers, including customers in the United States and Europe. Delivery availability depends on the product, packed dimensions and destination. Enter your address at checkout to check available options. If your destination is unavailable, email us the product link, quantity, country and postcode so we can check alternatives.
Where will my order ship from?

Orders are supplied from India. The shipping method depends on the size and quantity of the products and the delivery destination. Small accessories may travel by courier, while larger furniture or bulk orders may require a freight arrangement.
Are shipping, duties and taxes included in your prices?

Our international retail prices include shipping, applicable import duties and taxes for the delivery destination covered by your order. Review the final checkout total before paying. Custom, wholesale and container orders follow the shipping and duty terms stated in their written quotation. If you receive an unexpected request for a customs payment, contact us so we can check it before you pay.
Which currency will I be charged in?

Checkout is processed in Indian Rupees (INR). If prices are displayed in another currency while browsing, check the final INR amount before completing payment. Your bank or payment provider determines the conversion rate and may apply its own currency conversion or international transaction fees.
Which payment methods can I use?

The payment methods available for your order are displayed at checkout. Availability may depend on your country, card issuer and payment provider. If you experience a payment problem, email sales@classicaltree.com with the error message so we can help you check the available options.
Can I pay a deposit or split the payment?

Online purchases follow the payment options displayed at checkout. For custom or bulk orders, a deposit and balance payment arrangement may be agreed in writing. Your quotation will specify the amounts payable and the stages at which payment is due.
How do I use a discount code?

Enter the code in the discount field at checkout and apply it before completing payment. Check that the discount appears in the order total. Promotions are subject to their stated conditions and may exclude custom orders, trade quotations or selected products.
How do I place an order?

Choose your product, review the size and finish options, then add it to your cart and proceed to checkout. Check your delivery address, contact details and final order total before paying. For a custom piece or a larger project, contact us for a written quotation first.
Does the delivery estimate include production and shipping?

Production, international shipping and local delivery are separate stages. Check whether the estimate provided for your order refers to dispatch or arrival. Made-to-order furniture requires preparation before shipping, and customs clearance or carrier delays may affect the final delivery date.
Can you deliver before a specific event or installation date?

Share your required date before placing an order. We will check the production and shipping arrangements and explain whether the proposed timing is practical. An estimated delivery date is not a guaranteed arrival date unless we have expressly confirmed that commitment in writing.
How can I track my order?

Once your order has shipped, refer to the shipping confirmation for the tracking link, carrier details or freight information provided. Large freight shipments may have different tracking arrangements from courier parcels. Email sales@classicaltree.com with your order number if you need help locating an update.
How is furniture packed for international shipping?

We use protective packing suited to the product and shipping method. This can include foam corner protection, foam sheets, bubble wrap, corrugated cartons and void fillers to reduce movement inside the package. Where the design allows, larger pieces may be packed in separate components for safer handling and transport.
Can my order arrive in more than one package?

Yes. Furniture sets and larger pieces may be packed in multiple cartons, and items in the same order may travel separately. Check the package count and shipment information before reporting a missing item. Contact us if the number of packages received does not match the delivery information.
Does delivery include carrying furniture upstairs or into my room?

Room placement, carrying items upstairs, unpacking and installation should not be assumed to be included. These services depend on the delivery arrangement confirmed for your order. Tell us about upper floors, lift restrictions, narrow roads or other access requirements before purchasing so we can check the proposed service.
Will the carrier contact me before delivery?

Delivery appointment procedures depend on the carrier and service. Provide an accurate phone number and monitor your tracking updates. If you need a booked delivery slot, tell us before ordering so we can check whether the proposed service supports it.
What should I do if shipping is delayed or customs contacts me?

Check the latest carrier update, then email us your order number and a copy of any notice you receive. We can help you check the request and clarify the shipping and duty arrangements for your order. If your shipment is held pending information, contact us promptly so we can review the next steps.
Will my furniture arrive assembled?

Assembly requirements vary by design. Some products arrive assembled, while others are shipped with legs, panels or other components detached. Check the listing or contact us before ordering to confirm what assembly is required for your selected product.
Do you provide assembly or installation at my home?

We do not provide an in-home assembly or installation service. Where assembly is required, arrange suitable local assistance. Heavy furniture, hanging swings and wall-mounted products may require professional installation. Contact us before ordering if you need details of the work involved.
What should I check before ordering a hanging swing?

Have a qualified local installer assess the intended ceiling or support structure, available space and fixing requirements before ordering. A hanging swing needs a suitable load-bearing structure and correctly rated hardware. Confirm what suspension components are included with your chosen design; a false ceiling alone is not a suitable structural support.
How should I install a wall shelf, mirror or tall cabinet?

Use fixings suitable for the wall material and the weight of the item, including anything it will hold. Tall furniture may need an anti-tip restraint. Arrange a qualified installer where needed, and confirm whether the required mounting hardware is supplied with your selected product.
What should I do if my furniture arrives damaged?

Contact sales@classicaltree.com promptly with your order number and clear photographs of the packaging, shipping label, complete item and damaged area. Keep the packaging while we assess the issue. An unpacking video can help if available. Avoid using an item that appears unsafe, and speak with us before arranging repairs or returning it.
What if I receive the wrong item or a component is missing?

Check your order confirmation, selected product option and the number of packages delivered. Email us your order number and photographs showing the item, package labels and the incorrect or missing component. We will review the details and explain the next steps.
Can I change my order or delivery address?

Contact us as soon as possible with your order number and the requested change. Availability depends on whether production has started or shipping has been arranged. A change to the design, quantity or destination may affect the price and delivery timeline. Changes take effect only after we confirm them.
Can I cancel a made-to-order or customised order?

Cancellation eligibility depends on the product, production stage and terms agreed at purchase. Contact us promptly if you need to cancel. Review our Refund Policy and the conditions in your custom quotation before placing the order.
What is your return policy?

Our Refund Policy explains return eligibility, the process and any applicable conditions. Review it before ordering, especially for made-to-order or customised furniture. Email sales@classicaltree.com with your order number and reason for requesting a return. We will explain the applicable next steps.
How do I arrange a return?

Contact us before sending anything back so we can confirm the return destination and shipping arrangements. International furniture returns require planning, and return charges or other conditions will depend on the reason for return and the applicable policy. Keep the item and its packaging available while your request is reviewed.
When will an approved refund reach my account?

Once a refund is approved and processed, the time it takes to appear depends on your payment method and bank or payment provider. We will confirm the processing details. Contact us with your order number if it has not appeared within the timeframe advised.
How should I care for wooden furniture?

Dust with a soft, dry cloth. When needed, clean with a lightly damp cloth and dry the surface immediately afterwards. Use coasters and heat-resistant mats, wipe spills promptly and avoid abrasive cleaners. Keep furniture away from standing water, direct heat and prolonged strong sunlight. Follow any care instructions supplied for the particular finish.
Can I use your furniture outdoors?

Use a product outdoors only when its description specifically confirms suitability for outdoor use. Indoor furniture may be damaged by rain, strong sunlight and changes in humidity, including on covered balconies. Contact us before ordering if you are furnishing an outdoor or semi-outdoor area.
Does solid wood change with temperature and humidity?

Yes. Solid wood naturally responds to changes in humidity and temperature, which can cause some movement over time. Avoid placing furniture directly beside heaters, air-conditioning outlets or other sources of sudden environmental change. If you notice significant cracking, instability or an opening joint, stop using the affected piece and contact us with photographs.
How should I care for cane and upholstered furniture?

Remove dust gently with a soft brush or suitable vacuum attachment. Keep cane away from prolonged dampness and avoid soaking upholstery. Blot spills rather than rubbing, and follow the fabric care instructions before applying any cleaner. Contact us if you are unsure which cleaning method is suitable.
Do you offer support after delivery?

Yes. Email sales@classicaltree.com with your order number, photographs and a description of the concern. We will review the issue and explain the available support. Any stated warranty coverage follows the product information and terms supplied with your order.
Do you work with interior designers and offer bulk pricing?

Yes. We welcome enquiries from interior designers, architects, retailers, hotels, restaurants and customers furnishing multiple rooms. Bulk pricing and any minimum order quantity depend on the designs, materials, finish and total order. Send your product selection and quantities for a project-specific quotation. Trade quotations may follow different terms from retail promotions.
What information should I send for a custom or bulk quotation?

Email sales@classicaltree.com with product links or reference images, quantities, dimensions, preferred materials and finishes, delivery country and postcode, and your required timeline. Include drawings, special packaging needs and delivery access restrictions where relevant. We will confirm the scope, pricing, payment schedule and shipping terms in the quotation.
How can I contact Classical Tree?

Email sales@classicaltree.com for product advice, custom requests, trade enquiries or order support. For product enquiries, include the product link and delivery destination. For existing orders, include your order number and the email address used at checkout.